Writing

Notes from the field

No frameworks for the sake of frameworks. Just what I've learned building, breaking, and rebuilding service businesses in the real world.

"I can't find anyone who does it right" usually means you never wrote down what right is. Hand off the standard, not just the task.

Avoidance isn't patience, and it isn't kindness. The hard conversation you keep rescheduling is quietly costing your standards and your best people.

It's almost never the market. It's the same short list of self-inflicted wounds. You can probably already name yours.

The thing that got you here, doing everything yourself, is the exact thing capping the business. Annoying, isn't it?

"We grow on word of mouth" usually means "we have no idea where our next customer comes from." Here's how to fix that.

What it actually feels like to lose what you built and start again, and what the second time teaches you that the first never could.

Values on a wall are decoration. Culture is the decision your team makes at 6pm on a Friday when nobody's watching.

Rather talk it through than read about it?