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Writing7 notes

Notes from the field

No frameworks for the sake of frameworks. Just what I've learned building, breaking, and rebuilding moving and home services businesses in the real world.

In these notes

7field
notes
  • Operations
  • Leadership
  • Growth
  • Sales
  • Operator notes
Leadership4 min

The conversation you're avoiding is the one costing you most

Avoidance isn't patience, and it isn't kindness. The hard conversation you keep rescheduling is quietly costing your standards and your best people.

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Growth4 min

Why most service businesses stay stuck under $1M

It's almost never the market. It's the same short list of self-inflicted wounds. You can probably already name yours.

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Leadership4 min

The founder is usually the bottleneck

The thing that got you here, doing everything yourself, is the exact thing capping the business. Annoying, isn't it?

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Sales4 min

Referrals are not a strategy until they have a system

"We grow on word of mouth" usually means "we have no idea where our next customer comes from." Here's how to fix that.

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Operator notes4 min

Starting over after success

What it actually feels like to lose what you built and start again, and what the second time teaches you that the first never could.

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Leadership4 min

Culture is what happens when you're not in the room

Values on a wall are decoration. Culture is the decision your team makes at 6pm on a Friday when nobody's watching.

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Rather talk it through than read about it?

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