The Bottleneck Scorecard

If I took 30 days completely off, the business would keep running.

Major decisions get made well when I'm not in the room.

Customers get served at our standard without me touching the work.

I am not the highest-leverage point of failure in this business.

I know where my next 10 customers are coming from without guessing.

We have a sales process someone other than me can run.

I can quote our lead-to-close rate from memory.

We don't depend on referrals we can't predict or repeat.

There isn't a hard conversation I'm currently avoiding.

Every person on my team has a clearly written role and clear standards.

When someone underperforms, it gets addressed in days, not months.

I trust my team to make calls in my absence, and they do.

We charge what the work is worth and don't apologize for the number.

We turn down work that isn't a fit, regularly.

Our pricing is built on value, not on what competitors charge.

I'm not the cheap option, and I don't try to be.

Our standards and procedures are written down, not just in my head.

We track the handful of numbers that actually move the business, weekly.

Meetings move things forward; we don't meet just to meet.

There is clear ownership for every important outcome in this business.